FAQ

Here you’ll find answers to the most common questions to make your shopping experience smooth and easy.

1. When will my order be shipped?

All orders are processed and shipped within 1–2 business days.
During busy periods, processing may take slightly longer.

2. How long does delivery take?
Delivery times vary depending on the destination country.
The exact delivery estimate will be shown during checkout, based on your shipping address.

3. How can I track my order?

Once your order is shipped, you will receive an email with your tracking number.
You can use it to follow your package anytime.
4. Do your products come with a warranty?

Yes! All our products include a quality guarantee.
If an item has a manufacturing defect, we will replace it or issue a refund.

5. What is your return policy?

We offer a 14-day return policy for all countries.
Returned items must be:
• Unused
• In their original packaging
• In resellable condition

For full details, please check our Refund & Return Policy page.

6. Which items are non-returnable?

For hygiene and safety reasons, the following items cannot be returned:
• Grooming tools (brushes, combs, etc.)
• Hygiene products (shampoo, sprays, lotions, etc.)
• Food and water bowls (if opened or used)
• Pet beds, blankets, and fabric items (if used)
• Items without original packaging
• Any product that has been opened or used

7. What if I receive the wrong or a damaged product?

If your order arrives incorrect or damaged, please contact us within 48 hours with photos of the item. We will send a replacement or issue a full refund immediately.

8. Who pays for return shipping?
• If the product is incorrect or defective → We cover the return shipping cost
• For all other returns → The customer is responsible for return shipping

9. How can I contact you?

📧 Email: support@lunopetworld.com
💬 Live Chat: Available on our website

We’re always here to help you and your pet.